Write to us directly. Not a queue, not a bot.
We read messages on business days and answer within one of them. If something has gone wrong with an order, say so in the first line and we'll put it at the front.
Own-shelf orders are dispatched within 2 business days. Ground transit takes 3-7 business days after dispatch. Business days are Monday-Friday, excluding holidays. Orders placed after 2:00 PM Eastern, or on a weekend or holiday, begin processing the next business day. Bottles shipped by our partner warehouse travel separately: ships in 1–2 business days, arrives in 4–10 business days. Perfume is a flammable liquid, so everything travels by ground to the 48 contiguous states and Washington, DC — there is no faster option to buy, and Alaska, Hawaii, the US territories and APO/FPO/DPO addresses are outside our service area. Full detail on the Shipping page.
We email tracking when the shipping label is created. A label is not proof the carrier has the package; tracking may take a day to show movement.
You can return an unopened item within 30 days of delivery. It must be sealed, unused and in its original packaging. Email hello@smellionaire.store with your order number before sending anything. We'll email a prepaid ground return label. For a change-of-mind return, $8.95 is deducted from your refund and original shipping isn't refunded. Sets must be returned complete and sealed.
We issue refunds to your original payment method within 5 business days of receiving an approved return, or approving a damage claim. Your bank may take a few more days to post it.
Once the seal is broken we can't resell it, so an opened bottle isn't returnable for a change of mind. Decants are hand-filled from an opened library bottle, so they can't come back either — they exist precisely so you can try a scent without committing to a full bottle. That's also why we log what we wear and publish measurements: read the notes and our wear log before you buy, and ask us if you're unsure.
If your order is wrong, damaged, defective or missing an item, tell us within 7 days of delivery. Include your order number and photos of the item, box and shipping label where applicable. We'll send a replacement or refund you in full, your choice. You don't need to send the item back. A lost or stalled package is covered by our Shipping policy.
Email hello@smellionaire.store with your order number, or reply to your order confirmation. Wait for our prepaid ground label and instructions before mailing anything. The full policy lives on the Returns page.
Gift cards aren't returnable. For eBay, TikTok Shop or other marketplace orders, request the return there; that marketplace's deadlines and buyer protection apply.
Ask us. We only give an opinion on a bottle one of us has actually worn, and those carry the lime badge with the wear count on them. If a bottle hasn't been worn yet we'll say so rather than guess. The worn shelf is the honest place to start.
The club isn't taking members at the moment. Nothing is being billed, and there's nothing you need to cancel.
Want a copy of what we hold about you, a correction, or your details deleted? Say so in a reply and we'll do it. See Privacy for the whole picture.