We'd rather have a happy customer than a sale we had to defend.
You can return an unopened item within 30 days of delivery. It must be sealed, unused and in its original packaging. To start a return, email hello@smellionaire.store with your order number. Because perfume has to travel by ground with special marking, please don't mail anything back on your own; we'll email you a prepaid return label.
Email hello@smellionaire.store or call 478-501-1698. Please wait for the prepaid label before sending anything; it carries the return address.
Opened or used fragrance, unless it arrived damaged or defective. Not loving a scent isn't a defect, so if you're unsure, ask us before you buy. Gift cards. Sets are priced as a set and can only be returned complete and sealed.
If your order is wrong, damaged, defective or missing an item, tell us within 7 days of delivery. Include your order number and photos of the item, box and shipping label where applicable. We'll send a replacement or refund you in full, your choice. You don't need to send the item back. A lost or stalled package is covered by our Shipping policy.
If the mistake is ours, returns cost you nothing and we refund your original shipping. For any other return, we deduct $8.95 from your refund for the prepaid label, and original shipping isn't refunded.
We issue refunds to your original payment method within 5 business days of receiving an approved return, or approving a damage claim. Your bank may take a few more days to post it.
If a package comes back to us, we refund the merchandise minus $8.95, or reship at your cost. Lost or stalled packages are covered in the Shipping policy.
If you bought on eBay, TikTok Shop or another marketplace, request the return there. That marketplace's deadlines and buyer protection apply.
Nothing here limits rights you have under law that can't be waived.